This page provides links to information about how to contact the MHRA. Pharmaceutical industry enquiries are usually handled by one of the Agency’s industry helpdesks who manage enquiries from licence holders and their representatives.
- The Regulatory Information Service (RIS) Helpdesk is for enquiries relating to product licences (marketing authorisations) and any associated regulatory activity.
- The Pharmacovigilance Service Desk is for enquiries about any pharmacovigilance related-matters.
- The Process Licensing (PcL) enquiry line is for enquiries from manufacturing and wholesale dealer licence holders and their representatives about the administrative activities associated with issuing and maintaining manufacturer's and wholesale dealer's licences: PcL@mhra.gsi.gov.uk or 020 3080 6844.
- The Portal Helpdesk is for enquiries about registering and electronically submitting product licence applications via the secure external MHRA Portal: portal.manager@mhra.gsi.gov.uk or 020 3080 7100
If you are not sure who to contact, please telelphone our Central Enquiry Point 020 3080 6000. There is also an escalation procedure which provides a mechanism for the pharmaceutical industry to resolve any issues informally and is intended to provide a clear hierarchy for escalation if required.
