The aim of the Pharmacoviglance Service Team is to be the first port-of-call for marketing authorisation holders (MAHs), Healthcare Professionals and the General Public enquiring about any pharmacovigilance-related matters. We aim to provide an answer to all enquiries within seven working days of receipt. If we are unable to respond directly we will refer to other relevant areas of the Agency. In such cases, we may need to revise the response timeframe and will keep you informed.
The Service Team can be reached via e-mail at firstname.lastname@example.org
Please take note that is much easier for the team to coordinate a response to queries if they are written down, and because of this the preferred method of communication is via e-mail.
If you require to speak to someone by telephone the Service Team Manager Rory Littlebury is available on 0203 080 6918, alternatively Lance Smithson is available on 0203 080 6764.