Contact us

This page provides links to information about how to contact the MHRA.  

If you are not sure who to contact, please telephone our Customer Services Team 020 3080 6000.

Contact details - Head office

Telephone

151 Buckingham Palace Road
Victoria
London, SW1W 9SZ

Telephone (weekdays 9:00 -17:00): 020 3080 6000  
Fax: 0203 118 9803
Email: info@mhra.gsi.gov.uk

Open an interactive map of 151 Buckingham Palace Road (external link)

How to get there

By rail/underground
Victoria overground station

Victoria on the Victoria Line and District and Circle lines

Download a tube map (external link)

By bus
A number of London buses serve Victoria station, which is only a short walk from the premises.

See the full bus routes on the Transport for London website (external link)

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MHRA regional offices

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This section provides contact details for the MHRA regional offices in:

Welwyn Garden City
York
British Pharmacopoeia Commission Laboratory

Go to the contact details for the MHRA regional offices

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Customer Services

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This section provides details of the MHRA's Customer Services Team

Go to the section on Customer Services

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Regulatory Information Service (RIS) for medicines

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This section provides information about the Regulatory Information Service (RIS), which acts as the single main point of contact for the marketing authorisation holders of medicines and their representatives.

Go to the page on the Regulatory Information Service (RIS)

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Specific enquiries by MHRA division

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This section provides contact details for specific enquiries by MHRA divisions.

Go to the page on specific enquiries by MHRA division

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Website enquiries and feedback

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This page provides contact details for the MHRA web team and forms to submit feedback.

Go to the page on website enquiries and feedback

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Specific enquiries by subject

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This section provides contacts details searchable by subject.

Go to the contact details by subject

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MHRA hotline numbers

General enquiries
Customer Services 020 3080 6000 General enquiries
Press Office 020 3080 7651 Press enquiries

Medicines
Clinical trials 020 3080 7400 If you are checking the status of a clinical trial submission
020 3080 6456 If you have a general clinical trial query or a technical query regarding an application you have submitted or plan to make
Defective Medicines Reporting Centre 020 3080 6574 Enquiries about reporting of
defects in specific medicines
Medicines enforcement 020 3080 6330 Enquiries about potential illegal
dealings with medicines
Manufacturers' licences and wholesale dealers' licences 020 3080 6844 Enquiries about manufacturers'
licences (ML) and wholesale
dealers' licences (WDL)
Portal Helpdesk 020 3080 7100 Enquiries from companies
Regulatory Information Service (RIS) 020 3080 7400 The single main point of contact for marketing authorisation holders of medicines and their representatives.
YellowCard Reporting (Public) 0808 100 3352 10am – 2pm, Monday – Friday

Devices
Adverse Incident Centre 020 3080 7080

Enquiries about reporting of
incidents for specific devices
Other device enquiries 020 3080 6000

For all other device enquiries

Press enquiries

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This section provides details on how to contact the MHRA media relations team.

Go to the contacts for press enquiries

How to make a complaint

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The MHRA operates formal procedures for dealing with complaints about the Agency's administrative services and our aim is to respond to all written complaints within seven working days.

Go to the section on how to make a complaint

Pharmacovigilance Service Team

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This section provides information about the Pharmacoviglance Service Team, which aims to be the first port-of-call for marketing authorisation holders (MAHs), Healthcare Professionals and the General Public enquiring about any pharmacovigilance-related matters.

Go to the page on the Pharmacovigilance Service Team

Access MHRA data for research

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You can apply to use data for public health research from the MHRA’s Yellow Card database on suspected adverse drug reactions and the General Practice Research Database (GPRD).

For further information, please select the appropriate link below:

Yellow Card data

GPRD data

Page last modified: 27 February 2013